Customer service dismay - my true experience

Excellent Customer service is always in my blood. This is really part of me as I've encountered an unforgettable dismay customer service experience in the past and recalling it really boils up my blood. I don't wish any of my customer to go through the same experience and I would ensure it will never happen.

I was attracted to a China website to purchase PS3 set due to its low price offer. After placing order, I did not receive any email confirmation. I have to ask for their response via email and they provide the payment Telegraphy Transmit (TT) detail. Once TT was done, they did not update me on any status and again I've to initiate a query. They respond 1 week later that money was transferred successfully and has arranged for shipped that they claim will take 45 days to ship. After 45 days, I did not receive any goods. So I trigger another query on the delivery and get no response for more than a week. Then they claim that freight forwarder have sent the goods wrongly to another country and still tracing back the items. They promised to update me once the goods has been found. After that reply, they never response to my further email and I've to given up on them totally.

It's a horrible experience for me. This is a true scapegoat among the online store and my own customer has also shared the same worry when dealing to supplier who undercut you with poor follow-up response after order. I vowed not to let my customer suffer like what I had and they only deserve my best attention for every stage of the ordering till delivery. Brilliant Solar Lights online store has received numerous testimonial on complimenting our high quality of customer service.